
State Farm® Insurance Agent Austin Cooley
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Robert Fortune
July 6, 2025
"Very professional. Great personality. So glad I decided to switch. One of the most helpful people I’ve come in contact with as of late. Highly recommend"
Aisha Blake
July 3, 2025
"Justin was sooooo helpful and made the process super easy and understandable!!!⭐️⭐️⭐️⭐️⭐️"
Sean Finn
July 3, 2025
"Just got off the phone for my review and wanted to thank Ben for all of the info supplied. Very descriptive and went over everything we needed to know for the upcoming period. Great suggestions on any changes as well. I would recommend switching to State Farm & especially this agent if you may be in the market for changing insurance. Insurance can be a bear & I really have had zero issues here."
"Thank you for taking the time to share your experience! We’re glad to hear Ben provided detailed information and thoughtful recommendations to support your insurance review. It means a great deal to know that the process has been smooth and stress-free for you. We appreciate your trust—and your recommendation!"
Rachel Brewer
July 2, 2025
"They made the process if changing insurance companies seamless. I also saved money and got better coverage."
"Thank you for the kind words! We’re glad to hear the transition was smooth and that you were able to secure better coverage while saving money. It’s always our goal to make the process as easy and beneficial as possible. We appreciate the opportunity to serve you!"
Abdel Choubaili
July 1, 2025
"I recently had the pleasure of working with Justin from State Farm while reviewing my car insurance policy, and I couldn't be more impressed. From the very start, he was incredibly knowledgeable and took the time to understand my needs. Justin was patient, answering all my questions and providing clear explanations of the options available to me. Thanks to his guidance, I now feel confident that I made the right choice for my coverage. I highly recommend Justin to anyone looking for excellent service and support with their insurance needs!"
"Thank you so much for your thoughtful review! We’re pleased to hear that Justin took the time to understand your needs and provided clear, knowledgeable guidance throughout the process. It’s always our goal to ensure our customers feel confident in their coverage decisions. We truly appreciate your recommendation and the opportunity to serve you!"
Atticus Day
June 25, 2025
"Rhianna is very knowledgeable and was able to service my needs efficiently and effectively."
"Thank you for your kind words! We're pleased to hear that Rhianna was able to assist you with such efficiency and expertise. Her commitment to delivering excellent service is something we value deeply, and we're glad it made a difference in your experience. We appreciate the opportunity to serve you!"
Keanne Muirhead
June 24, 2025
"the agent i spoke with today Justin or Austin was great, he got me a way better deal than I was getting at progressive."
"Thank you for the great feedback! We're so glad to hear that your experience with our State Farm team was a positive one. Securing better coverage at a competitive rate is exactly what we aim to deliver. We appreciate you choosing our team and look forward to supporting you moving forward!"
Stephanie Crary
June 24, 2025
"Always very helpful & thorough. Thanks for trying to help me lower my bills."
"Thank you for your kind words! We're committed to providing thorough and helpful service, and it's always our goal to find ways to help you save. We appreciate the opportunity to support you and your coverage needs—please don't hesitate to reach out if we can assist further!"
Michael Bertholf
June 21, 2025
"I just want to express my gratitude to Rhianna for always going above and beyond to assist me with my somewhat challenging requests. She is always professional and demonstrates what I call perfect customer service skills. She is a great asset to Austin Cooley State Farm and I hope she is recognized as a valued and respected employee."
"Thank you so much for taking the time to share your kind words about Rhianna. We’re truly grateful to have her on our team. Her professionalism, dedication, and commitment to delivering exceptional service are qualities we value deeply, and we’re proud to know they’ve made a positive impact on your experience. Your recognition means a great deal—and rest assured, Rhianna’s contributions never go unnoticed!"
moesweezy
June 20, 2025
"Austin was great in explaing the details of my policy. Prior to me switching to state farm his follow ups were not too overbearing."
"Thank you for your thoughtful feedback! We're pleased to hear that we struck the right balance with follow-up and taking the time to clearly explain the details of your policy. Delivering informative and respectful service is something we take great pride in. We're glad to have you with State Farm!"
Philip Lewis
June 20, 2025
"Great service and attentive. Justin was A1 when we talked this morning. Will recommend him to family and friends."
"Thank you for your feedback! We’re glad to hear you received great and attentive service. If you need anything else, don’t hesitate to reach out!"
Linda Walker
June 18, 2025
"Justin was very kind and he helped me a whole lot I really appreciate him"
"Linda, we appreciate the 5 star review! Thank you so much! - Austin "
Darlene
June 13, 2025
"Justin was very helpful! Thank you!!!"
"Thank you for the kind words! We're pleased to hear that Justin was able to assist you. We appreciate you taking the time to share your experience!"
Tiana Nikkia
June 11, 2025
"I filled out a general inquiry about insurance online and of course I got a bunch of text and calls. I tried 3 different agents and Ben at State Farm was the most personable and offered me the best rate. Payment was about $140 less than what I was paying at my other carrier. I didn’t think i would get such a good bundle deal. Thank you Ben, Austin and the rest of the team. I truly appreciate your assistance"
"Thank you for taking the time to share your experience! We’re glad to hear our State Farm team was able to assist you with a smooth and positive transition. We understand how overwhelming it can be to navigate multiple inquiries, and we’re grateful you chose to work with us. Your appreciation means a great deal—and we’re here whenever you need us!"
Gabriel Arillo
June 11, 2025
"Justin is a great communicator. He kept his word by only following up if he could find me a better rate than what I had. I really appreciate that he was persistent without being annoying and always called when he said he would. Thanks Justin!"
"Thank you for sharing your experience! We’re proud to have Justin on our team—his professionalism, follow-through, and respectful communication style reflect the standard we strive for every day. We’re glad he was able to support you with the right coverage at the right time. We appreciate the opportunity to serve you!"
JessicaVS YogaTherapy
June 9, 2025
"Rhianna was incredibly helpful with adding my daughter to my insurance and made sure I got the best price possible. I stay with State Farm because of the excellent customer service. Thank you, Rhianna!"
"Thank you for your kind words! We're so glad Rhianna was able to assist with adding your daughter and helped you find the right coverage at a great value. Her dedication to outstanding service truly makes a difference. We appreciate your continued trust in our team at State Farm!"
Saúl Rodriguez
June 9, 2025
"Rhianna is always such great help to us! Not only does she do amazing keeping tracks of things, but also makes every experience memorable! Thank you Rhianna for all you do for us!"
"Thank you so much for the kind words! We're grateful to have Rhianna on our team—her attention to detail and dedication to providing a memorable experience truly set her apart. We’ll be sure to share your appreciation with her. Thank you for being a valued part of our State Farm family!"
Dexter Brandon
May 29, 2025
"Jess was great in helping with our home and auto insurance."
"Thank you for your feedback! We’re so pleased to hear your experience with our team was a positive one. It's our privilege to assist with both home and auto insurance, and we appreciate the trust you've placed in us!"
Shane Nale
May 23, 2025
"Ben was very nice, professional & informative. I received a great quote on automobile & renters insurance. Looking forward to staying with State Farm."
"Thank you so much for your kind words! We're pleased to hear that Ben provided a professional and informative experience while assisting with your auto and renters insurance. Delivering great service and value is always our top priority, and we're honored to have earned your confidence. We look forward to serving you for many years to come!"
Bryan Nowlin
May 20, 2025
"Wonderful experience. Ben was a pleasure to work with. He is very friendly and gladly answered any & all questions that I had. I highly recommend him and this Statefarm team, they will treat you right."
"Thank you for your kind words and recommendation! We’re delighted to hear that Ben provided such a positive and welcoming experience. His friendly demeanor and commitment to answering all your questions exemplify the service standard we uphold across our entire team. We appreciate your trust and look forward to continuing to serve you with excellence!"
Dion Sims
May 20, 2025
"Justin is simply amazing!! His customer service skills and product knowledge is unmatched!! He goes above and beyond the call of duty to service the customer’s needs. I am truly a happy customer with State Farm because of Justin‘s attention to detail and total overall customer service."
"Thank you so much for your thoughtful and enthusiastic review! We’re incredibly proud to have Justin on our team—his dedication, professionalism, and attention to detail truly set him apart. It’s clear he’s made a lasting impression, and your kind words affirm the high standard of service we strive to deliver every day. We sincerely appreciate your continued trust in State Farm and look forward to serving you for many years to come!"
tiffany barrett
May 20, 2025
"Justin was very helpful and informative. Thank you for your assistance I really appreciated."
"Thank you for taking the time to share your feedback! We’re so pleased to hear that Justin was helpful and informative during your experience. Your appreciation means a great deal to our team, and we’re committed to continuing to provide the highest level of service. Please don’t hesitate to reach out if we can be of further assistance!"
Shelove SiMon
May 16, 2025
"Very helpful and passionate."
"Thank you for your kind words! We're honored to be recognized as helpful and passionate—qualities we strive to bring to every interaction. Our team remains committed to delivering exceptional service and support, every step of the way!"
Markia Jones
May 14, 2025
"Just got off the call with Justin and per usual the service is top tier! No matter the issue I’ve always had the best customer service experience with this team"
"Markia, your recommendation of working with Emily is wonderful to see! She is an asset to our team and her and I will always be here to serve your insurance needs! - Austin"
destiny hill
May 13, 2025
"Ben Williams was great with helping me navigate the switch between insurance companies! He also help me get the best deals with the cheapest rates we could find! Outstanding work and he is definitely your guy. He will help you get the best insurance you can afford! I 100% recommend Ben Williams from All State!"
"Thank you for the kind words and for taking the time to share your experience! We’re glad to hear that Ben provided such outstanding support during your transition. His dedication to helping customers find the right coverage at a value that fits their budget is what we strive for every day. We appreciate your recommendation and are honored to have earned your trust!"