State Farm® Insurance Agent Austin Cooley
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kathy Moore
October 18, 2024
"I would like to retract this prior review. They were only a “good neighbor” when I was paying but not needing them for anything. Called my local State farm office today because I was not pleased with my current home insurance. Jacob Bettis was personable and took so much time to explain, offer advice and never appeared in a rush to get the call done. I was so impressed with his service and as a result converted my car and pet insurance along with the house for coverage. I know I have improved coverage at a savings! Thank you so much Jacob… like a good neighbor! Kathy Moore"
"Kathy, it was our pleasure helping with your insurance! My team and I will always be here for you if you need any guidance or have any questions. - Austin "
Darlene Davis
October 17, 2024
"Austin is a very nice person. Helps with all your concerns. Thanks for your help today!"
"Thank you for your kind words, Darlene! I truly appreciate it and am glad I could assist you. If you ever need anything, please feel free to reach out. Your support means a lot! "
Sindy Portillo
October 16, 2024
"Ben was able to get me a way better quote than GEICO did he was also very patient and explained everything perfectly! Would definitely recommend to anyone!"
"We appreciate your positive feedback, Sindy! I'm pleased to hear that Ben was so helpful and attentive to your needs. We're grateful for your recommendation and your support means a lot to us! "
Tamika Britt
October 15, 2024
"I truly appreciated Rhianna helping me today with my questions about my renewal of car insurance. She was not only helpful, but very knowledgeable and informative about my insurance policy. She gave me a better understanding of why my car insurance increased. Thank you for being awesome and amazing with assisting me with my questions. I appreciate all your support and help."
"Thank you for your feedback, Tamika! I’m so glad to hear that Rhianna was able to answer your questions about your car insurance renewal. She’s happy to help and make sure you feel informed. If there’s anything else we can do for you, please feel free to reach out! "
Da Eliacin
October 15, 2024
"Austin Cooley is a great guy. It is very pleasant to work with him. He makes everything less complicated and he is always ready to assist you with those things that are. Thanks Austin, it's a pleasure working with you. Gerda"
"Thank you so much, Gerda! I really appreciate your kind words. I’m glad to hear that I could help make things easier for you. It’s always a pleasure working with you, and I’m here anytime you need assistance. Thanks again for your support! "
Heather Cory
October 14, 2024
"Rhianna has been an absolute pleasure to work with! My keys were lost and she helped me all morning trying to figure out the best route to take. Although, road side assistant doesn’t cover key remakes, she still did everything in her power to find the right solution for me. Thank you for all you did! Because of the wonderful customer service I will continue to stay as a customer with State Farm!"
"Thank you so much for taking the time to share your experience, Heather! We’re truly grateful for your kind words about Rhianna. She genuinely cares about our Good Neighbors and always strives to help however she can. We appreciate your loyalty to State Farm and look forward to continuing to serve you! "
soneni dube
October 12, 2024
"Rhianna Garrison is always helpful when I reach out. Responds in a timely manner and very professional. I feel at ease dealing with State Farm because of her exceptional customer service that she has offered me. Thank you Rhianna!! We just love State Farm!!"
"Rhianna greatly appreciates your shout-out and is glad she was able to help you with your insurance needs. She's here if you need any further assistance. Thank you for choosing our office! "
jasmine dillon
October 12, 2024
"So unfortunately i was in my very first accident but it was the my fault. However i called my insurance because the other party insurance was giving me push back. I called my State Farm agent’s office and Rhianna answered the phone. She went above and beyond. She offered to call the other insurance company and stayed on the phone with me. Thankfully she did because the call became staticky. However Rhianna could hear the caller and myself. So whatever i couldn’t hear she would text me to relay the message. Then my called dropped and i was freaking out. But Rhianna ensured me that she would stay on the phone to finish up and then she text me the claim number and all the other info. Rhianna was truly beyond amazing during this stressful time for me. She made me feel as if i had someone that truly cared and ensured me everything was going to get handled. Huge shoutout to Rhianna!! Thank you again for all your help!!"
"Thank you for sharing your experience, Jasmine! I’m so sorry to hear about your accident, but I’m glad to know that Rhianna was there to support you through such a stressful situation. It’s fantastic to hear how she handled everything with care and attention."
Nejuanne Albert
October 10, 2024
"Jake was a great help in finding me the best rate"
"This is awesome to hear, Nejuanne! Thank you for sharing your experience! I'll pass along your appreciation to Jake for you. If you need help with anything else, please let us know. "
Ansley Town Center
October 8, 2024
"Rhianna Garrison needs a raise! I have never worked with someone who had such amazing customer service and sense of urgency! Our area of Augusta and Evans was hit very hard by Hurricane Helene and many people are misplaced and having to move into apartments. She has been fantastic with getting them coverage within hours of their approval!"
"Thank you so much for your feedback, Ansley! I completely agree that Rhianna's outstanding service should be acknowledged, especially during such a challenging time in. The impact of Hurricane Helene has been significant, and I’m proud of how she has stepped up to assist those in need. We’re committed to supporting our Good Neighbors as they navigate this difficult situation, and I’ll make sure Rhianna knows how much her efforts are appreciated. Thank you for your kind words! "
Jim Poythress
October 3, 2024
"Rhianna went out of her way to assist."
"Thank you for sharing your feedback! We're thrilled to hear that Rhianna went out of her way to assist you. We're proud to have her on our team and always strive to provide the best service possible. If you need anything else, feel free to reach out!"
Masi Fears
September 30, 2024
"Thanks for Justin the fastest transfer I've ever experience. TY"
"We appreciate your positive review, Masi! Justin and the rest of our team are happy to help! If you need anything else, just let us know. "
Bruce Bonick
September 26, 2024
"I was lucky enough to get in touch with Rhianna Garrison at the Austin Cooley - State Farm Insurance agency when I had a few questions regarding my policies. She was knowledgeable, friendly, and clearly answered my questions. A very pleasant experience."
"Thank you for your wonderful feedback, Bruce! It's good to know Rhianna was able to assist you effectively. She appreciates your kind words! If you have any more inquiries or need further assistance, please feel free to reach out. We're happy to help! "
AliLucilfer
September 25, 2024
"Ben was amazing! I have been super stressed over finding a good rate for car insurance on a new car I’m buying. I’m 19 years old and you all know how expensive it can be. He helped me set everything up and even bundled my auto insurance with life insurance."
"Thank you for your wonderful review, Austin! I'm glad Ben was able to help you navigate your auto insurance. It’s also fantastic that you’re getting life insurance at such a young age—it’s a smart move that will really benefit you in the long run! Enjoy your new car, and if you have any questions or need further assistance, feel free to reach out! "
oliver toby
September 24, 2024
"Mr Ben Williams introduced himself, and what he does for his Company. He immediately got into the Auto Insurance coverages, and how they can be packaged differently, to meet the customer,s needs. I was impressed, and I feel satisfied, having Austin Cooley, State Farm Insurance, looking into my Auto, and Home Insurance needs."
"Thank you for your thoughtful review, Oliver! We're glad to hear that Ben provided you with clear information about our auto insurance options to meet your needs. He appreciates your shout-out! If there's any way we can enhance your experience next time to get that 5th star, or if you have questions, please let us know! "
Amber Green
September 23, 2024
"I had an awesome and easy experience working with State Farm! Would recommend to anyone!"
"Thank you so much, Amber! We greatly appreciate your kind feedback and recommendation! Feel free to reach out if you need help with anything else. "
duck 504
September 19, 2024
"Austin was very helpful and understanding with my needs."
"Thank you so much for your kind feedback! It was a pleasure to help you out. I'm here if you need assistance with anything else. "
kayla newborn
September 19, 2024
"Jacob was awesome with helpingme upgrade my insurance & explaining my coverage to me. I absolutely LOVE having StateFarm & I couldn’t ask for a better insurance agent! Thank you for everything!"
"Kayla, thank you for your kind words! We greatly appreciate your feedback and look forward to assisting you again in the future. - Austin "
Donna Wade
September 19, 2024
"Justin is always SO helpful and friendly. Very thorough and handles every call with professionalism and great customer service!!!"
"Thank you so much for your wonderful feedback, Donna! I’m thrilled that Justin has consistently provided you with helpful service. We appreciate your kind words and support! If you ever need anything, please don’t hesitate to reach out! "
Kay Wired
September 17, 2024
"Very help and transparent! Thank you Jacob"
"We appreciate your positive feedback, Kay! Jacob is glad he was able to help and would like you to know that you're welcome! Feel free to contact us if you have any more questions about your insurance needs. "
Marilyn Williams
September 9, 2024
"Justin has excellent customer service .. very easy to talk to .. and patient !"
"Thank you for the review! I am glad to hear that Justin provided you with such great customer service. If there is anything else we can do to help please let us know. "
Alisa Montgomery
September 3, 2024
"Like a Good Neighbor,Justin was Awesome in his Kindness welcoming me back helping me with all I needed for my auto & home! 🙂 Refreshing to get that kind of service these days! Thanks Justin!😉"
"Alisa, thank you for leaving a great review for Tahd. If you need anything in the future please do not hesitate and to give us a call so we can assist you with your insurance needs. - Austin"
Stevo pepo
September 3, 2024
"Almost like talking to a good friend. Gave me what I needed. No pressure!"
"Thank you for your kind words! We're thrilled to hear that you felt comfortable and supported throughout the process. Our goal is to provide exactly what you need, without any pressure. If you ever have more questions or need assistance in the future, don't hesitate to reach out. We're here for you!"
Jessica
August 30, 2024
"Fantastic staff"
"Thank you for the compliment! We're proud of our team and the effort they put into providing excellent service. Your feedback means a lot to us. If there's anything else we can do for you, please don't hesitate to ask!"
Jocelyn Ordaz
August 28, 2024
"Ben Williams was very personable and was able to answer all my questions 10/10"
"Thank you for sharing your experience! We're delighted to hear that Ben was able to assist you so well. He takes pride in making sure all your questions are answered. If you need anything else, we're always here to help!"