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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ted Johnson

February 6, 2025

5  out of  5
rating by Ted Johnson
"Ben was amazing at assisting me with my insurance needs of deleting old cars and adding new one also with updating my auto policy. He understood what I wanted to do and executed very well. He is a very friendly guy, customer service oriented. Thank Ben for going a great job. It was a pleasure working with you."
We responded:
"Thank you for your thoughtful review! We're so glad to hear that Ben provided excellent service while assisting with your insurance. His dedication to customer service truly makes a difference, and we’ll be sure to share your kind words with him. We appreciate your trust in us!"
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Kirk Tukua

February 6, 2025

5  out of  5
rating by Kirk Tukua
"I have always had a great experience with everyone that I've dealt with at this agency. Rhianna was a pleasure to deal with."
We responded:
"Thank you for your kind words! We're so glad to hear that you've had great experiences with our team. Rhianna will be thrilled to know she made a positive impact. We appreciate your trust in us!"
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Cathy Baker-Leake

February 5, 2025

5  out of  5
rating by Cathy Baker-Leake
"I called to get a quote and coverage for a new vehicle I was purchasing and Bradley was very helpful in getting me a quote quickly and processing the new car to our policy. I was very please with his willingness to ‘do it now’ since I needed to leave right after and head to the dealer. Thank you Bradley for your help!! Much appreciated!!"
We responded:
"Thank you for sharing your experience! We're so glad Bradley was able to assist you quickly and efficiently when you needed it most. We appreciate your trust in us and will be sure to pass along your kind words to Bradley! Safe travels in your new vehicle!"
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Emily Gregson

February 5, 2025

5  out of  5
rating by Emily Gregson
"Always great service here! I know Justin always has my back. 10/10 would recommend"
We responded:
"Thank you for your kind words! We’re glad to hear that Justin has been there for you and that you’ve had a great experience with our team. We truly appreciate your recommendation!"
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Donovan Arrington

January 31, 2025

5  out of  5
rating by Donovan Arrington
"incredible service, amazing pricing, quick simple and easy, i’d be willing to share to my friends and family."
We responded:
"Thank you for your feedback! We're glad you had a great experience with our service and pricing. We truly appreciate your willingness to recommend us to your friends and family!"
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jeril bittle

January 31, 2025

5  out of  5
rating by jeril bittle
"I want to take a moment to recognize Justin for his outstanding service and unwavering dedication. Over the past few months, he has been an incredible support, demonstrating not only deep knowledge and understanding of the policies I’ve put in place but also a genuine commitment to exceptional customer service. His kindness, persistence, and professionalism have made a lasting impression on me. It’s rare to find someone who truly listens, cares, and goes the extra mile to ensure everything is handled smoothly. Because of his dedication and the trust he has built, I’ve decided to move forward with State Farm. The world needs more people like Justin—he is truly a remarkable person!"
We responded:
"Thank you for your heartfelt words! We are so grateful to have Justin on our team, and it’s wonderful to hear how his knowledge, dedication, and kindness have made such a positive impact. He truly goes above and beyond to support our customers, and your trust means the world to us. We appreciate you choosing State Farm and look forward to being here for you every step of the way!"
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Carme Dumas

January 31, 2025

5  out of  5
rating by Carme Dumas
"Justin did an amazing job helping me find a solution to my problems and was very easy to talk to and work with. I would recommend State Farm to my friends and family because of Justin!"
We responded:
"Thank you for sharing your experience! We're so glad to hear that Justin provided excellent support and made the process easy for you. Your recommendation means a lot, and we appreciate your trust in State Farm!"
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Alisa Hill

January 30, 2025

5  out of  5
rating by Alisa Hill
"Austin was very patient, and he was very concern about my questions i had for him. Thank you Austin"
We responded:
"Alisa, I know we will continue to give you the best experiences possible! Thank you for sharing. - Austin"
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Deedee Gladman

January 27, 2025

5  out of  5
rating by Deedee Gladman
"Thanks Justin for the great customer service. You always good care of my needs every time I call. 💯💯💪💪"
We responded:
"Deedee, we will always go above and beyond to exceed your customer service expectations! My team and I will always be here to support your insurance needs as your loyalty means the world to us! Thank you for the great feedback! - Austin"
Profile photo of KeKe Campbell

KeKe Campbell

January 27, 2025

5  out of  5
rating by KeKe Campbell
"Justin was absolutely excellent in assisting me. He took the time to review everything in detail, answered all my questions, and made sure I fully understood my statement. His professionalism and expertise were truly impressive, and he went above and beyond to ensure everything was clear and resolved. Justin demonstrates outstanding customer service."
We responded:
"Thank you for sharing your experience with Justin! We're thrilled to hear how his professionalism and dedication made such a positive impact. Taking the time to review everything in detail and ensuring clarity is what we strive for. We'll be sure to share your kind words with Justin—your feedback means so much to our team!"
Profile photo of Mrs. Tiffini Porter

Mrs. Tiffini Porter

January 27, 2025

5  out of  5
rating by Mrs. Tiffini Porter
"I've been with State Farm before and I'm so glad I have insurance with this company once again! Justin was very friendly and professional and answered all of my questions. Justin even walked me through the app to make sure I was setting everything up correctly! We are looking forward to working with Austin and his team!"
We responded:
"Welcome back to State Farm! We're thrilled to have you with us again. It's wonderful to hear that Justin provided friendly and professional service while guiding you through the setup process. Our State Farm team is always here to help, and we truly appreciate your trust in us!"
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Bryana Blount

January 24, 2025

5  out of  5
rating by Bryana Blount
"Jacob kept in touch with me from our initial conversation a few months ago and was able to get me a car insurance and life insurance policy that was over $100 cheaper than what I was originally paying with another company while maintaining the same coverage I had. Austin was very polite and the process was quick and easy!"
We responded:
"Thank you for your review! We're so glad to hear that Jacob's dedication and follow-up helped you find the right car and life insurance at a better price without sacrificing coverage. Providing great service and making the process smooth and efficient is always our goal. We appreciate your trust and look forward to continuing to serve you!"
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quinton sanson

January 24, 2025

5  out of  5
rating by quinton sanson
"GREAT PEOPLE AND THEY HANDLE ALL THE LEG WORK FOR YOU"
We responded:
"Thank you for your kind words! We're glad to hear you had a great experience with our team. Providing exceptional service and taking care of the details so you don’t have to is what we strive for every day. We appreciate your trust in us!"
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Carson Ashworth

January 23, 2025

5  out of  5
rating by Carson Ashworth
"It's always a pleasure to work with the Austin Cooley staff, especially Justin, who is always very kind, and willing to answer my questions."
We responded:
"Thank you for your kind words! We're glad to hear that working with our team, especially Justin, has been a great experience for you. Providing friendly and helpful service is our priority, and we appreciate your trust in us"
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Wade Jones

January 21, 2025

5  out of  5
rating by Wade Jones
"This is a great agency. Everyone is so helpful with any question that I have. Highly recommend this agency to anyone."
We responded:
"Thank you for your kind words and recommendation! We're so glad to hear that our team has been helpful in answering your questions. We truly appreciate your trust and are always here to assist you!"
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Richard Nunez

January 20, 2025

5  out of  5
rating by Richard Nunez
""Jacob, from State Farm"!!! Not only did he save me a lot of money on my car insurance, but he was kind enough to get to know me a little bit. No sales pressure, he helped me to make an informative decision. I was with Allstate for over 10 years, I'm a loyal customer, and this first experience with Jacob made feel not guilty or disloyal for switching. He is a great asset to your company, I just want you to know that."
We responded:
"Richard, a top notch experience is deserved by all of our customers. I’m beyond happy to see this positive feedback. - Austin"
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Dan Kollenberg

January 14, 2025

5  out of  5
rating by Dan Kollenberg
"Called in for help with one of my many policies. Justin did a fine job, was very helpful, responsive and got the job done quickly!"
We responded:
"Thank you for sharing your experience! We're glad to hear that Justin was able to assist you with your insurance efficiently and provide great service. If you ever need anything else, don't hesitate to reach out!"
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J. The Renaissance

January 9, 2025

5  out of  5
rating by J. The Renaissance
"Rhianna is the best. I love working with her. She is always on top of things any time that I have a request and resolves issues quickly. I hope that Austin keeps her around forever!"
We responded:
"Thank you so much! We’re so glad to hear that Rhianna has been such a great help and is always on top of things. She truly goes above and beyond for our customers, and your feedback means so much to us. We’re lucky to have her on the team!"
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Janet Hum

January 4, 2025

5  out of  5
rating by Janet Hum
"Ben was very helpful and pleasant."
We responded:
"Thank you for your kind words! We’re thrilled to hear that Ben provided helpful and pleasant service. He’s a valued member of our team, and your feedback means a lot. If there’s anything else we can assist you with, don’t hesitate to reach out"
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Jacquelyn Allen

January 3, 2025

5  out of  5
rating by Jacquelyn Allen
"Rhianna Garrison has been such a great support system as we set up our homeowners and auto insurance policies. She is attentive and responsive and we appreciate her help!"
We responded:
"Thank you for your kind words about Rhianna! We’re so glad she was able to provide attentive and responsive support while setting up your homeowners and auto insurance. Your appreciation means so much to her and our team. If you need anything else, we’re always here to help"
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INDIA

January 3, 2025

5  out of  5
rating by INDIA
"Jacob was wonderful. I highly suggest working with him. I just love this location."
We responded:
"Thank you for the wonderful feedback! We’re thrilled to hear Jacob provided such a great experience. Your kind words mean a lot to him and the whole team. We’re so glad you love our location and appreciate your recommendation!"
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Alyssa Vu

January 3, 2025

5  out of  5
rating by Alyssa Vu
"Rhianna is very kind and understanding of clients concerns and questions. She made me feel comfortable, not at all like I’m a burden to call. The way she handles conversations and the manner in which she talks to people, probably makes the world of a difference in people’s day."
We responded:
"Thank you for sharing such thoughtful feedback about Rhianna! We’re so glad to hear she made you feel comfortable and valued. Her kindness and understanding truly set her apart, and we’re grateful to have her on our team. Your words will mean so much to her—thank you!"
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Wanda Baynes

January 1, 2025

5  out of  5
rating by Wanda Baynes
"Jacob was extremely helpful and his follow up was timely without being pushy. He is a great asset to the Company."
We responded:
"Wanda, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business. - Austin"
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Susan Duke

December 27, 2024

5  out of  5
rating by Susan Duke
"Justin was very friendly and very helpful 100% satisfied Thanks Susan Duke"
We responded:
"Thank you, Susan, for your kind words! We’re so glad to hear that Justin provided friendly and helpful service. Your satisfaction means the world to us, and we’re here whenever you need us!"
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Ricky Lantier

December 27, 2024

5  out of  5
rating by Ricky Lantier
"The person that hit me today was wonderful and very helpful very kind and nice I'll give him an applause I'm not sure of his name my name is Ricky Lantier"
We responded:
"Thank you so much for your kind words, Ricky! We're thrilled to hear that they provided you with such excellent service during your recent visit. We appreciate your feedback and will be sure to pass along your compliments. If there's anything else we can assist you with, please don't hesitate to reach out. - Austin"