State Farm® Insurance Agent Austin Cooley
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Elizabeth Hill
August 3, 2026
5
out of
5
rating by Elizabeth Hill
"Best agent 10/10 , Worked to get me the best and lowest rate ever , made the process so easy and quick !!!"
Auburn Lewis
August 1, 2026
5
out of
5
rating by Auburn Lewis
"I had such a great experience working with Shelby! She was incredibly fast, efficient, and made the entire process of getting car insurance simple and stress-free. She took the time to clearly explain my policy, answer all of my questions, and make sure I understood everything before moving forward. Shelby was also very kind, patient, and professional throughout the whole process. I truly appreciate her help and would highly recommend her to anyone looking for someone who genuinely cares about helping their clients."
Austin Burnett
July 31, 2026
5
out of
5
rating by Austin Burnett
"Saved money on insurance and got better coverage! Shelby Ezell helped me and got me lower rates than what I was paying with Allstate! I bundled my home auto and added my motorcycle. Very happy with the experience Shelby answered all of my questions and did a great job getting my rates where I wanted them."
Andy Reese
July 31, 2026
5
out of
5
rating by Andy Reese
"Jacob is great to work with he was professional, patient and took care of all of my insurance needs. He gave me a good price for a lot of coverage. State Farm is lucky to have such a great guy. Thank you again Jacob."
Sarah Green
July 30, 2026
5
out of
5
rating by Sarah Green
"Austin was wonderful. He made all he steps very easy."
Hattie Greer
July 29, 2026
5
out of
5
rating by Hattie Greer
"Great customer service! Robert listen to need need and explained the Best choice for me."
Darwin Thiessen
July 28, 2026
5
out of
5
rating by Darwin Thiessen
"Change of address no problem. Have used Austin for several years
Thanks!"
We responded:
"Thank you for the honest feedback! We pride ourselves on being straightforward, transparent, and approachable. It’s our goal to make insurance simple and stress-free. We appreciate the opportunity to serve you!"
Stan McNary
July 26, 2026
5
out of
5
rating by Stan McNary
"JP was patient and persistent with me. He seemed to care and understand that life is not just busy, complicated."
Selena Rainer
July 24, 2026
5
out of
5
rating by Selena Rainer
"Shelby was great! Very professional and patient. She took time to answer all of my questions. I receive a great quote that beat the company I've been with for many years. Thanks Shelby!!"
We responded:
"Selena, thank you for the wonderful review! We’re so glad Shelby was great—very professional and patient—and took the time to answer all your questions. It’s also great to hear the quote beat the company you’ve been with for many years.
Thanks again for choosing Austin Cooley State Farm!"
Racheal Lafferty
July 23, 2026
5
out of
5
rating by Racheal Lafferty
"Shelby was excellent. I woukd highly recommend her to severeal people looking for insurance.."
We responded:
"Rachael, thank you for the great review! We’re so glad Shelby was excellent, and we truly appreciate you highly recommending her to others looking for insurance. We’re grateful for your trust in Austin Cooley State Farm—thanks again!"
Andrea W
July 22, 2026
5
out of
5
rating by Andrea W
"I cannot recommend Shelby at Austin Cooley's State Farm office highly enough. We recently reviewed my auto and home insurance policies, and the experience was absolutely incredible. Not only did Shelby look over my existing coverage with a fine tooth comb, but she also managed to save me a TREMENDOUS amount of money while maintaining excellent coverage limits. The entire process was seamless, transparent, and completely stress-free. Shelby answered all of my questions, explained the details clearly, and ensured that I felt confident with my new policies. If you want to optimize your coverage and keep more money in your pocket, do yourself a favor and contact Shelby immediately!"
We responded:
"Andrea, thank you for the incredible review! We’re so glad Shelby took the time to review your auto and home insurance policies closely, helped you maintain excellent coverage limits, and saved you a tremendous amount of money.
We truly appreciate your kind words about the experience being seamless, transparent, stress-free, and that Shelby explained everything clearly and helped you feel confident moving forward. Thanks so much for recommending Austin Cooley State Farm—please don’t hesitate to reach out if you ever need anything!"
gagirl 672
July 22, 2026
5
out of
5
rating by gagirl 672
"Robert was friendly and knowledgeable about all of the discounts available for my situation. From start to finish, he answered my questions clearly without pushing me to overspend, and I was able to get insured within minutes after I chose my coverage. The prices were phenomenal compactor other quotes! I recommend Austin Cooley’s State Farm for a pleasant and productive experience."
We responded:
"Thank you for the fantastic review! We’re so glad Robert was friendly and knowledgeable about the discounts available for your situation. It’s great to hear he answered your questions clearly from start to finish, didn’t push you to overspend, and helped you get insured within minutes after you chose your coverage.
We truly appreciate your recommendation of Austin Cooley State Farm—and your trust in us."
Everton C
July 21, 2026
5
out of
5
rating by Everton C
"Robert with the Austin Cooley agency was awesome and very professional. He got me an affordable quote and new policy in a timely manner. Saved me alot of money hassle free."
We responded:
"Everton, thank you for the great review! We’re so glad Robert with Austin Cooley State Farm was awesome, professional, and got you an affordable quote and new policy in a timely manner. We’re also happy it was hassle-free and saved you a lot of money. Thanks again for choosing us!"
Ronald Lewis
July 20, 2026
5
out of
5
rating by Ronald Lewis
"Very knowledgeable and professional in his delivery of all the options available to me."
We responded:
"Ronald, thank you for the great review! We’re so glad you found our team very knowledgeable and professional in how they delivered all the options available to you. We truly appreciate your trust in Austin Cooley State Farm—thanks again!"
Jennifer Brock
July 17, 2026
5
out of
5
rating by Jennifer Brock
"I was looking to lower how much I’ve been paying for my car insurance and homeowners insurance. Wow……can I say Austin Cooley well over exceeded my expectations. My cost was cut in half and he even upgraded the services I was paying for. I’m over the moon excited and Austin is a miracle worker. Thank you so much."
We responded:
"Jennifer, thank you for the incredible review! We’re so glad Austin Cooley exceeded your expectations—cutting your costs in half while also upgrading the services you were paying for. That’s what we aim to do, and we’re truly happy you’re over the moon excited.
Thanks again for choosing Austin Cooley State Farm—we really appreciate your trust!"
Amanda Carter
July 17, 2026
5
out of
5
rating by Amanda Carter
"Amazing and fast service!"
We responded:
"Amanda, thank you for the great review! We’re so glad you had amazing and fast service. We truly appreciate your trust in Austin Cooley State Farm—thanks again!"
Sherrie Zeh
July 17, 2026
5
out of
5
rating by Sherrie Zeh
"Ty robert you were great at handling my needs today. Austin Cooleys office has some truly amazing agents."
We responded:
"Sherrie, thank you for the great review! We’re so glad Robert was great at handling your needs today. We also truly appreciate your kind words about our team—Austin Cooley State Farm is lucky to have amazing agents. Thanks again for trusting us!"
Jacqueline Wright
July 16, 2026
5
out of
5
rating by Jacqueline Wright
"The agent that helped me was very professional and kind. Her name is Shelby, she made me feel very comfortable with the question I asked. Thank you Shelby."
We responded:
"Jacqueline, thank you for the wonderful review! We’re so glad Shelby was very professional and kind, and that she made you feel comfortable with the questions you asked. We truly appreciate your trust in Austin Cooley State Farm—thanks again!"
Keturah Dunlap
July 14, 2026
5
out of
5
rating by Keturah Dunlap
"Justin Velez, VERY professional, detailed, thorough, and patient. I had 10/10 experience with no complaints! Thanks again Justin."
We responded:
"Keith, thank you for the amazing 10/10 review! We’re so glad Justin Velez was very professional, detailed, thorough, and patient—and that you had no complaints. We truly appreciate your trust in Austin Cooley State Farm. Thanks again!"
Jawonn Obey
July 13, 2026
5
out of
5
rating by Jawonn Obey
"Justin
10/10
especially if you saving me some money.... Very informative and did his
diligence..."
We responded:
"Jawonn, thank you for the 10/10 review! We’re so glad Justin was very informative and did his diligence—especially while helping you save money. We truly appreciate your trust in Austin Cooley State Farm!"
Harrison Casale
July 9, 2026
5
out of
5
rating by Harrison Casale
"Fantastic agent, took his time walking me through my policy and options and helped me get the most for my money. Can recommend Robert for all insurance needs"
We responded:
"Harrison, thank you for the fantastic review! We’re so glad your agent took the time to walk you through your policy and options, helped you get the most for your money, and that you’d recommend Robert for all your insurance needs. We truly appreciate your trust in Austin Cooley State Farm!"
Shelby Patterson
July 7, 2026
5
out of
5
rating by Shelby Patterson
"Shelby was very helpful/informative when I switched my insurance to state farm and helped me save over $40.00 by switching my insurance with them. She was also very personable and didn't make it feel transactional."
We responded:
"Shelby, thank you for the great review! We’re so glad Shelby was very helpful and informative when you switched your insurance to State Farm—and that she helped you save over $40. We’re also happy to hear she was personable and didn’t make it feel transactional. We truly appreciate your trust in Austin Cooley State Farm—thanks again!"
Marquez Hawkins
July 7, 2026
5
out of
5
rating by Marquez Hawkins
"Excellent help and service."
We responded:
"Marquez, thank you for the great review! We’re so glad you received excellent help and service. We truly appreciate your trust in Austin Cooley State Farm—thanks again!"
DJ ALPO
July 2, 2026
5
out of
5
rating by DJ ALPO
"JP was very polite with a great personality. How do you recommend!"
We responded:
"DJ, thank you for the review! We’re so glad JP was very polite and had a great personality. We truly appreciate you choosing Austin Cooley State Farm—and thanks for the recommendation!"
Keith Blaylock
July 2, 2026
5
out of
5
rating by Keith Blaylock
"Hy I won't to think Ben for all his help ,He was so professional and helpful! I wish that thare were more like him to help people who don't know how to use computers."
We responded:
"Keith, thank you for the great review! We’re so glad Ben was professional and helpful, especially and made it easier for you since you’re not as familiar with computers. We truly appreciate your trust in Austin Cooley State Farm—and we’ll be sure to pass along your thanks to Ben."