State Farm® Insurance Agent Austin Cooley
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Larry Sparks
November 6, 2025
"Excellent customer service!! Was able to lower my auto insurance at a much more affordable rate. I appreciate Justin's calls and text as he was very understanding and listened to the things I needed and wanted."
Tenisha Newson
November 6, 2025
"Rhianna has always been very professional and has helped me with whatever I need, I'm a satisfied customer."
Nyouka McDowell
November 4, 2025
"Rhianna is always a pleasure to speak with and always exceeds my expectations with her customer service. I think she is a great asset and makes the handling of our multiple policies easier."
"Thanks for the review! It was our pleasure assisting with your insurance needs. If there is anything else we can do to help please let us know!"
Jaye Lee
October 31, 2025
"Jacob Bettis is a great asset to your business. He is patient, concerned, and professional in all aspects of the process. Rhianna sent me a text offering her help whenever I needed it regarding my policies. Great customer service"
"Thank you for your thoughtful feedback! We're glad to hear that Jacob Bettis provided you with patient, caring, and professional service. He truly is a valuable member of our team, and we appreciate you recognizing his efforts. If you need any further assistance, please don't hesitate to reach out!"
Dayanna Martinez-Zambrana
October 30, 2025
"I have been overpaying in my car insurance for such a long time and I am so happy that i connected with Austin he was able to save me more than half of my money a month and on top of that was able to get it bundled with me renters and got life insurance i recommend them if you need a lower car insurance don’t walk BUT RUN and talk to my guy Austin"
Kim Aldridge
October 28, 2025
"Absolutely awesome"
Ventsislav Gyurov
October 27, 2025
"Jacob has been great since my sister referred him to me. He answered all my questions and continues to handle my concerns. I've been an insurance agent myself, so I can say with confidence that's exactly how I would address things with my customers also."
Kristi Evans
October 24, 2025
"Great experience! Very helpful and explained everything we asked. Super job!"
ISABEL PEREZ
October 23, 2025
"Rhianna was incredibly helpful and attentive today! She guided me through everything with patience and professionalism, making the process smooth and stress-free. I really appreciate the care and support she provided—thank you so much, Rhianna!"
"Thank you for your wonderful feedback! We're delighted to hear that Rhianna provided patient, professional, and attentive support to make your experience smooth and stress-free. We'll be sure to share your kind words with her!"
Shaula-Ann
October 23, 2025
"Always helpful in resolving any issues and timely response!"
"Thank you for your positive feedback! We're glad to hear that we've been helpful and responsive in resolving any issues. We appreciate your continued trust!"
chyna brown
October 23, 2025
"Shelby was a great help in starting our bundled policy! She was very informative and gave us much needed clarity on our auto, renters, and life policies. We appreciate you for making this such a smooth process!"
"Thank you for sharing your experience! We're so happy to hear that Shelby provided clear and helpful information while assisting with your bundled auto, renters, and life policies. We appreciate your kind words and are glad she made the process smooth for you!"
rashad bagby6
October 23, 2025
"She was very knowledgeable and helpful and respectful while explaining our options. We think she did a wonderful job"
"Thank you for your kind feedback! We're glad to hear she was knowledgeable, helpful, and respectful while guiding you through your options. We appreciate you recognizing her wonderful work!"
Octavio Alvarez
October 22, 2025
"Justin is a very professional and helpful person, attention and service the best 100% guaranteed"
"Thank you for your wonderful review! We're thrilled to hear that Justin provided professional, attentive, and top-notch service. Your satisfaction means a lot to us!"
lamont edmondson
October 21, 2025
"No pressure, great timing, very good rate, best part is no deductible"
"Thank you for your positive feedback! We're glad you appreciated the no-pressure approach, great timing, and excellent rate—with the added bonus of no deductible. We’re here whenever you need us!"
Cory McCartney
October 20, 2025
"Rhianna is so helpful, and the entire staff has always been there when we need them."
"We're glad to hear that Rhianna and our entire team have been helpful and available whenever you need us. We truly appreciate your support!"
FuZZ LoGiK
October 17, 2025
"Jacob did a brilliant job helping me find a lower rate. Switching was a breeze."
"We're happy to hear that Jacob made switching your vehicle insurance easy and helped you find a lower rate. We appreciate your trust and look forward to serving you!"
Pagerin Lynnjordan
October 17, 2025
"Rhianna Garrison, is the best. She is so professional and efficient and has a wonderful personality. I called about an uncashed check that I did not receive and about getting my interest on my renters insurance updated. She was able to look at everything and confirm and in less than 5 minutes I receive my updated declaration page and she's working on getting my check reissued. You can hear in her voice that she loves what she does and so willing to help out customers such as myself I appreciate her dedication and she's wonderful"
"Thank you so much for your heartfelt review! We're delighted to hear that Rhianna provided professional, efficient, and friendly service. It's great to know she was able to quickly assist you with your renters insurance and check reissue. We'll be sure to share your kind words with her—she truly is dedicated to helping our customers!"
Timika Johnson
October 17, 2025
"Shelby was awesome, from the beginning to the end!!!"
"Thank you for your wonderful feedback! We're thrilled to hear that Shelby provided awesome service from start to finish!"
Gene Campbell
October 16, 2025
"I have throughly enjoyed my experience so far with this agency!"
"Thank you for sharing your positive experience! We're delighted to hear that you've enjoyed working with our agency for your vehicle insurance. We look forward to continuing to serve you!"
Chris Gipson
October 15, 2025
"Shelby is an asset, and a God send ..."
"Thank you for your heartfelt feedback! We're so grateful to have Shelby on our team and thrilled to hear how much she’s helped you. Your kind words mean a lo"
allie mitchell
October 15, 2025
"Shelby has been excellent with helping get insurance on our mobile home. She’s been very attentive and one step ahead. 10/10. She’s the best!"
"Thank you for your fantastic review! We're so happy to hear that Shelby provided attentive and proactive service while helping with your mobile home insurance. We’ll be sure to share your kind words with her—she truly is the best!"
Nkenge Stewart
October 15, 2025
"I had the pleasure of working with Justin to help me get insured (car/life). He made the experience feel like I was talking to a friend I hadn’t seen in years. He was knowledgeable and able to save me money. A win win situation! Thank you Justin for your help and even brightening my day whether you knew or not."
"Thank you so much for sharing your experience! We're delighted to hear that Justin made you feel comfortable and helped you save money on your car and life insurance. It's wonderful to know he brightened your day too! We truly appreciate your kind words and look forward to serving you again."
Bev Randall
October 15, 2025
"Shelby was such an amazing help proving us with an insurance quote. Shelby walked us through the process of switching our insurance over to State Farm making the experience so easy. Very professional through the whole process!!!"
"We're delighted to hear that Shelby made the insurance quote process simple and helped you switch your coverage to State Farm with such professionalism. It's great to know she was able to support you every step of the way!"
Jachein Stewart
October 14, 2025
"Fantastic service from Shelby she was very helpful and knowledgeable about my transfer. She also helped me to lower my rate without changing my policy. Thank you for everything!"
"We're thrilled to hear that Shelby provided you with fantastic service and was able to help you lower your rate without changing your policy. We appreciate your feedback and look forward to assisting you again in the future!"
Briston Scott
October 13, 2025
"Excellent service! Very helpful and knowledgeable."
"We're thrilled to hear you had an excellent experience with our service!"