Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tammy Mcdowell

Tammy Mcdowell

August 15, 2025

5  out of  5
rating by Tammy Mcdowell
"Very informative virtual meeting today with Ben!! Great customer service"
Profile photo of Austin Krick

Austin Krick

August 13, 2025

5  out of  5
rating by Austin Krick
"Worked with Ben W. and Rihanna for home + auto insurance and was a easy process with thorough explanation on what next steps were and coverages."
We responded:
"Thank you for the kind words! We're glad to hear Ben made the process smooth and informative for your home and auto insurance needs. Clear communication and a strong understanding of coverage are top priorities for our team. We appreciate you choosing us!"
Profile photo of Mark Pomerantz

Mark Pomerantz

August 13, 2025

5  out of  5
rating by Mark Pomerantz
"Ben Williams is a great agent! He is very thorough, detailed, explains the numbers, and listens well. Because of him, we have chosen to renew all of our policies with State Farm!"
Profile photo of RRRich_ Gaming

RRRich_ Gaming

August 11, 2025

5  out of  5
rating by RRRich_ Gaming
"Ben, did a great job informing on all the services that State Farm has to offer ‼️"
Profile photo of Jarren

Jarren

July 31, 2025

5  out of  5
rating by Jarren
"I was skeptical that a top name insurance company would have the best rates. But Ben came through in a clutch, and id highly recommend him👌 he does his job right!@"
We responded:
"Thank you for the great feedback! We're so glad Ben was able to come through when it mattered most. His commitment to doing the job right and serving with integrity reflects the standard we strive for every day. We truly appreciate your recommendation!"
Profile photo of Darwin Thiessen

Darwin Thiessen

July 31, 2025

5  out of  5
rating by Darwin Thiessen
"Down to earth straight forward no BS"
We responded:
"Thank you for the honest feedback! We pride ourselves on being straightforward, transparent, and approachable. It’s our goal to make insurance simple and stress-free. We appreciate the opportunity to serve you!"
Profile photo of LAURIE FELDON

LAURIE FELDON

July 30, 2025

5  out of  5
rating by LAURIE FELDON
"Rihanna was very professional and I highly recommend using Austin Cooleys office."
We responded:
"Laurie, please know my team and I will always be here to give you to support you need. Thank you for sharing with us. - Austin"
Profile photo of Allison Vaillancourt

Allison Vaillancourt

July 25, 2025

5  out of  5
rating by Allison Vaillancourt
"We had a last-minute need for a certificate of insurance for a catering event, and Rhianna saved the day by getting it to us right away."
We responded:
"Thank you for the kind feedback! We're so glad Rhianna was able to step in and provide quick support when it mattered most. Taking care of urgent needs—especially for special events—is exactly what we're here for. We appreciate the opportunity to assist you!"
Profile photo of Shayna Bowyer

Shayna Bowyer

July 25, 2025

5  out of  5
rating by Shayna Bowyer
"Jacob has been very helpful, very responsive, and takes the time to explain anything that I have questions about or don’t fully understand. I appreciate how patient and helpful he has been and he does seem to actually take interest in you as a person which is a rarity in fields like this. Thanks for all of your help!"
We responded:
"Thank you so much for sharing your experience! We're proud to have Jacob on our team—his responsiveness, patience, and genuine care for our customers truly reflect the values we strive for every day. We're grateful for the opportunity to serve you and appreciate your kind words!"
Profile photo of Susan Brown

Susan Brown

July 18, 2025

5  out of  5
rating by Susan Brown
"Austin’s office (Rhiannon) was extremely responsive to my question about my billing. She was so professional, proficient and polite!"
We responded:
"Thank you for your kind words! We’re pleased to hear that Rhiannon was able to assist you promptly and professionally. Responsiveness, proficiency, and courtesy are hallmarks of the service we strive to provide every day. We’re grateful for the opportunity to serve you and appreciate your feedback!"
Profile photo of pavan Parikh

pavan Parikh

July 18, 2025

5  out of  5
rating by pavan Parikh
"Ben was persistent on staying in touch with me for almost one and half years. Got good rates for insurance and definitely great customer service."
We responded:
"Thank you for the thoughtful review! We’re proud of Ben’s commitment to staying connected and providing consistent support over the long term. His dedication and persistence truly reflect our values. We're glad he was able to secure great rates and deliver the high level of service you deserve. We appreciate your trust in us!"
Profile photo of James Mcintyre

James Mcintyre

July 15, 2025

5  out of  5
rating by James Mcintyre
"Austin was very clear helpful and he got my rates down didn't lead me on in any way and told me facts I'm looking forward to doing business with him again"
We responded:
"Thank you for sharing your experience! We’re pleased to hear that we provided clear, honest, and helpful service—and that he was able to lower your rates in the process. We look forward to working with you again!"
Profile photo of Kristen Bookman

Kristen Bookman

July 11, 2025

5  out of  5
rating by Kristen Bookman
"Ben was an absolute pleasure to work with from start to finish. I would highly recommend him to anyone seeking coverage."
We responded:
"Thank you for the kind words! We're so glad to hear that working with Ben was such a positive experience. His professionalism and dedication to helping others truly stand out. We appreciate your recommendation and the opportunity to serve your insurance needs!"
Profile photo of Brittany

Brittany

July 10, 2025

5  out of  5
rating by Brittany
"We were paying a ridiculous amount of money with another company. Ben got us a quote that has better coverage for significantly less money! Also, included renters insurance! If you’re looking for great coverage that won’t break the bank, make sure to check them out!!! Thanks Ben! (My new Jake from State Farm) 😂😂😂"
We responded:
"Thank you for the fantastic review! We’re so glad Ben was able to help you secure better coverage at a much more affordable rate—and even include renters insurance. It's always our goal to deliver value without compromising protection. We'll be sure to let "your new Jake from State Farm" know how much you appreciated his help!"
Profile photo of Greg King

Greg King

July 9, 2025

5  out of  5
rating by Greg King
"Rhianna was great with being through, and i recommend this agency for anyone that need help concerning insurance."
We responded:
"Thank you for your review! We're so glad to hear Rhianna was thorough and helpful. We appreciate your recommendation and look forward to continuing to support you with your insurance needs!"
Profile photo of Jenelle Leandre

Jenelle Leandre

July 8, 2025

5  out of  5
rating by Jenelle Leandre
"Brad was a pleasure to work with. He’s very knowledgeable and works diligently. If you’re needing assistance with anything, I definitely recommend working with him. Thank you!"
We responded:
"Thank you for the thoughtful review! We're glad to hear Brad provided such a positive experience. His knowledge and dedication truly make a difference, and we appreciate your recommendation. We'll be sure to share your kind words with him!"
Profile photo of Teresa Matthews

Teresa Matthews

July 8, 2025

5  out of  5
rating by Teresa Matthews
"Justin was so great with patients with all my questions. And saving me over $20 a month on Insurance. He is good with old people that ask what ever few minutes! Lol It was a real joy dealing with him. Most insurance people are old and so serious. Someone needs to laugh now and then. Justin will having you laughing and save you money. Can be serious when needs to be. Thank you Justin"
We responded:
"I am so happy to hear we were able to provide you with a positive experience and set you up with the insurance coverage that works the best for you! Thank you so much for your review, we truly appreciate the kind words and great feedback! - Austin"
Profile photo of Bill Williams

Bill Williams

July 7, 2025

5  out of  5
rating by Bill Williams
"Mr. Ben Williams is very patient and attentive- addressing all my questions with full follow thru, a true pro. I highly recommend!"
We responded:
"Thank you so much for your thoughtful review! We're pleased to hear that Ben provided the level of professionalism and attentive service we strive for every day. His commitment to following through and addressing all your questions reflects the standard we hold ourselves to. We appreciate your recommendation!"
Profile photo of Mr. Brown

Mr. Brown

July 7, 2025

5  out of  5
rating by Mr. Brown
"I want to sincerely thank my State Farm agent Justin, going above and beyond to help me with my insurance policy. After a frustrating experience with my previous policy, I was feeling pretty upset and unsure about what to do next. From our very first conversation, he assured me that everything would be taken care of and worked quickly to provide a plan that truly fits my needs. He was professional, efficient, and clear, no long explanations or confusion, just straightforward answers and all the information I needed to feel confident. Thanks to his dedication and support, I’m genuinely happy and satisfied as a customer again. If it weren’t for him, I wouldn’t be with State Farm today. I highly recommend his services to anyone looking for honest, reliable, and thoughtful insurance support."
We responded:
"Thank you for sharing such a heartfelt review. We’re truly grateful for the opportunity to serve you, and we’re so glad Justin was able to step in and provide the clarity and care you needed. His professionalism and commitment to doing what’s right for our customers is exactly what we strive for. Your trust means a great deal to us—and we’re honored to have earned it. We’ll be here anytime you need us!"
Profile photo of Robert Fortune

Robert Fortune

July 6, 2025

5  out of  5
rating by Robert Fortune
"Very professional. Great personality. So glad I decided to switch. One of the most helpful people I’ve come in contact with as of late. Highly recommend"
We responded:
"Thank you for the thoughtful review! We're honored you made the decision to switch, and we're glad to hear our team made such a positive impression. Providing professional, personable, and helpful service is what we’re all about. We truly appreciate the recommendation!"
Profile photo of Aisha Blake

Aisha Blake

July 3, 2025

5  out of  5
rating by Aisha Blake
"Justin was sooooo helpful and made the process super easy and understandable!!!⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for the kind words! We’re glad to hear Justin was so helpful and made the process easy to understand. That’s exactly the level of service we strive to provide every day! "
Profile photo of Sean Finn

Sean Finn

July 3, 2025

5  out of  5
rating by Sean Finn
"Just got off the phone for my review and wanted to thank Ben for all of the info supplied. Very descriptive and went over everything we needed to know for the upcoming period. Great suggestions on any changes as well. I would recommend switching to State Farm & especially this agent if you may be in the market for changing insurance. Insurance can be a bear & I really have had zero issues here."
We responded:
"Thank you for taking the time to share your experience! We’re glad to hear Ben provided detailed information and thoughtful recommendations to support your insurance review. It means a great deal to know that the process has been smooth and stress-free for you. We appreciate your trust—and your recommendation!"
Profile photo of Rachel Brewer

Rachel Brewer

July 2, 2025

5  out of  5
rating by Rachel Brewer
"They made the process if changing insurance companies seamless. I also saved money and got better coverage."
We responded:
"Thank you for the kind words! We’re glad to hear the transition was smooth and that you were able to secure better coverage while saving money. It’s always our goal to make the process as easy and beneficial as possible. We appreciate the opportunity to serve you!"
Profile photo of Abdel Choubaili

Abdel Choubaili

July 1, 2025

5  out of  5
rating by Abdel Choubaili
"I recently had the pleasure of working with Justin from State Farm while reviewing my car insurance policy, and I couldn't be more impressed. From the very start, he was incredibly knowledgeable and took the time to understand my needs. Justin was patient, answering all my questions and providing clear explanations of the options available to me. Thanks to his guidance, I now feel confident that I made the right choice for my coverage. I highly recommend Justin to anyone looking for excellent service and support with their insurance needs!"
We responded:
"Thank you so much for your thoughtful review! We’re pleased to hear that Justin took the time to understand your needs and provided clear, knowledgeable guidance throughout the process. It’s always our goal to ensure our customers feel confident in their coverage decisions. We truly appreciate your recommendation and the opportunity to serve you!"
Profile photo of Atticus Day

Atticus Day

June 25, 2025

5  out of  5
rating by Atticus Day
"Rhianna is very knowledgeable and was able to service my needs efficiently and effectively."
We responded:
"Thank you for your kind words! We're pleased to hear that Rhianna was able to assist you with such efficiency and expertise. Her commitment to delivering excellent service is something we value deeply, and we're glad it made a difference in your experience. We appreciate the opportunity to serve you!"