
State Farm® Insurance Agent Austin Cooley
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tiana Nikkia
June 11, 2025
"I filled out a general inquiry about insurance online and of course I got a bunch of text and calls. I tried 3 different agents and Ben at State Farm was the most personable and offered me the best rate. Payment was about $140 less than what I was paying at my other carrier. I didn’t think i would get such a good bundle deal. Thank you Ben, Austin and the rest of the team. I truly appreciate your assistance"
Gabriel Arillo
June 11, 2025
"Justin is a great communicator. He kept his word by only following up if he could find me a better rate than what I had. I really appreciate that he was persistent without being annoying and always called when he said he would. Thanks Justin!"
"Thank you for sharing your experience! We’re proud to have Justin on our team—his professionalism, follow-through, and respectful communication style reflect the standard we strive for every day. We’re glad he was able to support you with the right coverage at the right time. We appreciate the opportunity to serve you!"
JessicaVS YogaTherapy
June 9, 2025
"Rhianna was incredibly helpful with adding my daughter to my insurance and made sure I got the best price possible. I stay with State Farm because of the excellent customer service. Thank you, Rhianna!"
"Thank you for your kind words! We're so glad Rhianna was able to assist with adding your daughter and helped you find the right coverage at a great value. Her dedication to outstanding service truly makes a difference. We appreciate your continued trust in our team at State Farm!"
Saúl Rodriguez
June 9, 2025
"Rhianna is always such great help to us! Not only does she do amazing keeping tracks of things, but also makes every experience memorable! Thank you Rhianna for all you do for us!"
"Thank you so much for the kind words! We're grateful to have Rhianna on our team—her attention to detail and dedication to providing a memorable experience truly set her apart. We’ll be sure to share your appreciation with her. Thank you for being a valued part of our State Farm family!"
Dexter Brandon
May 29, 2025
"Jess was great in helping with our home and auto insurance."
"Thank you for your feedback! We’re so pleased to hear your experience with our team was a positive one. It's our privilege to assist with both home and auto insurance, and we appreciate the trust you've placed in us!"
Shane Nale
May 23, 2025
"Ben was very nice, professional & informative. I received a great quote on automobile & renters insurance. Looking forward to staying with State Farm."
"Thank you so much for your kind words! We're pleased to hear that Ben provided a professional and informative experience while assisting with your auto and renters insurance. Delivering great service and value is always our top priority, and we're honored to have earned your confidence. We look forward to serving you for many years to come!"
Bryan Nowlin
May 20, 2025
"Wonderful experience. Ben was a pleasure to work with. He is very friendly and gladly answered any & all questions that I had. I highly recommend him and this Statefarm team, they will treat you right."
"Thank you for your kind words and recommendation! We’re delighted to hear that Ben provided such a positive and welcoming experience. His friendly demeanor and commitment to answering all your questions exemplify the service standard we uphold across our entire team. We appreciate your trust and look forward to continuing to serve you with excellence!"
Dion Sims
May 20, 2025
"Justin is simply amazing!! His customer service skills and product knowledge is unmatched!! He goes above and beyond the call of duty to service the customer’s needs. I am truly a happy customer with State Farm because of Justin‘s attention to detail and total overall customer service."
"Thank you so much for your thoughtful and enthusiastic review! We’re incredibly proud to have Justin on our team—his dedication, professionalism, and attention to detail truly set him apart. It’s clear he’s made a lasting impression, and your kind words affirm the high standard of service we strive to deliver every day. We sincerely appreciate your continued trust in State Farm and look forward to serving you for many years to come!"
tiffany barrett
May 20, 2025
"Justin was very helpful and informative. Thank you for your assistance I really appreciated."
"Thank you for taking the time to share your feedback! We’re so pleased to hear that Justin was helpful and informative during your experience. Your appreciation means a great deal to our team, and we’re committed to continuing to provide the highest level of service. Please don’t hesitate to reach out if we can be of further assistance!"
Shelove SiMon
May 16, 2025
"Very helpful and passionate."
"Thank you for your kind words! We're honored to be recognized as helpful and passionate—qualities we strive to bring to every interaction. Our team remains committed to delivering exceptional service and support, every step of the way!"
Markia Jones
May 14, 2025
"Just got off the call with Justin and per usual the service is top tier! No matter the issue I’ve always had the best customer service experience with this team"
"Markia, your recommendation of working with Emily is wonderful to see! She is an asset to our team and her and I will always be here to serve your insurance needs! - Austin"
destiny hill
May 13, 2025
"Ben Williams was great with helping me navigate the switch between insurance companies! He also help me get the best deals with the cheapest rates we could find! Outstanding work and he is definitely your guy. He will help you get the best insurance you can afford! I 100% recommend Ben Williams from All State!"
"Thank you for the kind words and for taking the time to share your experience! We’re glad to hear that Ben provided such outstanding support during your transition. His dedication to helping customers find the right coverage at a value that fits their budget is what we strive for every day. We appreciate your recommendation and are honored to have earned your trust!"
Carol Packer
May 13, 2025
"So pleasant and coverage with such ease ❤️❤️"
"Thank you for the kind words! We're so glad to hear that your experience was pleasant and that securing coverage was simple and seamless. It's our goal to make insurance feel easy and accessible—glad we delivered on that! "
Meryl Caliendo
May 12, 2025
"Ben did a excellent job going over car insurance. I’m so happy to be back with your company !!"
"Thanks for taking the time to leave us a review! If there is anything else we can do to help please let us know. "
Fred Findley
May 12, 2025
"I just completed my virtual in-person annual review of my policies with Ben Williams. Ben was very thorough in explaining the options of a couple of questions I had for him. He was very understanding of my situation and very helpful in his recommendations. I would recommend this agency to anyone looking for insurance."
"Thank you for sharing your thoughtful review! We're pleased to hear that Ben provided a thorough and informative annual review. His ability to listen, understand your needs, and offer helpful recommendations reflects the high standard of service we aim to uphold. We truly appreciate your recommendation and the trust you’ve placed in our agency!"
Tom McGowan
May 12, 2025
"Rhianna Garrison did a great job of filling me in on condo insurance issues. Looking forward to getting a quote. Tom McGowan"
"Thank you, Tom! We’re glad to hear that Rhianna provided helpful insight regarding condo insurance. Her commitment to clear communication and customer service is something we value deeply. We look forward to assisting you further and providing a quote that fits your needs!"
Karen Young
May 12, 2025
"Rhianna Garrison If so helpful with questions and provides great customer service!!"
"Thank you for the kind words! We're so glad to hear that Rhianna has been helpful and consistently delivers great customer service. Her dedication to supporting our customers truly reflects the values of our agency. We appreciate you taking the time to share your experience!"
Poppa Jack
May 8, 2025
"Ben was great and helped me swiftly with the best match for my prior policy and a lot lower. He was also patient and actively listened to my desires and concerns with State Farm. Five stars times infinity."
"service while helping you secure a more cost-effective match to your previous policy. His patience and commitment to understanding your priorities truly reflect the standards we uphold. Five stars times infinity—what a compliment! We appreciate your trust in us."
Symple Taste
May 8, 2025
"This is the first time I was ever treated like the customer when buying insurance. Austin Cooley gave me the white glove concierge service and I appreciate it! Shawna, A new State Farm customer"
"Thank you, Shawna, for your kind words and for choosing State Farm! We're so pleased to hear that we delivered the white glove concierge experience you deserve. Providing exceptional service is at the heart of what we do, and we're honored to welcome you as a new customer. Here's to a lasting relationship built on trust, care, and commitment!"
Elanda Thomas
May 1, 2025
"Justin did a excellent job with providing great help, customer service, and he gave me wonderful suggestions. You have such a awesome team of people working for you and I love how they seem to really care about the customer and providing good service."
"Elanda, thank you for the opportunity to earn your business. We hope to serve you for a lifetime as we appreciate you! - Austin"
reginald white
May 1, 2025
"Great experience. Jacob from State Farm was very informative and genuine. Absolutely was a joy to talk to him about some great insurance with some of the best rates. Thank you so much Jacob."
"Thank you for the thoughtful review! We're delighted to hear that Jacob made your experience such a positive one. His informative and genuine approach reflects the core values we aim to uphold every day. We’re grateful for the opportunity to serve you and appreciate your kind words—Jacob will be thrilled to know he made an impact!"
Shea Price-Mitchell
April 30, 2025
"Great service and very professional"
"Thank you for your feedback! We’re pleased to hear you experienced great service delivered with professionalism. It’s our privilege to support you, and we look forward to continuing to meet your insurance needs with the same level of excellence."
Elise Cochran
April 26, 2025
"Jacob was incredibly helpful and did a great job assisting my friend and I to find the best renters insurance policy. Thank you for your help!!"
"Thank you for your thoughtful feedback! We're pleased to hear that Jacob provided outstanding assistance in helping you and your friend secure the right renters insurance policy. His commitment to serving others with clarity and care is exactly what we strive for. We appreciate the opportunity to assist you!"
Oloh Samuel
April 22, 2025
"Justin was a great help and provided outstanding customer service."
"Thank you so much for your kind words! We're proud to have Justin on our team—his commitment to outstanding customer service is exactly what we strive for every day. We appreciate you taking the time to share your experience!"
Andrew Crow
April 21, 2025
"Ben Williams with Austin Cooley State Farm insurance got me a great rate and made the whole process easy and stress free, top notch customer service. Highly recommend this agency!"
"Thank you for the glowing review! We're proud to have professionals like Ben Williams representing our State Farm team. His ability to simplify the process while delivering top-notch service is a reflection of our agency’s commitment to excellence. We sincerely appreciate your recommendation!"