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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Johnnie Hesler

October 30, 2024

5  out of  5
rating by Johnnie Hesler
"Great"
We responded:
"I'm so glad you like our service, Johnnie! We're happy to have you as a Good Neighbor at our office. You're always welcome to let us know if you need assistance! "
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Verlinda Holloway

October 29, 2024

5  out of  5
rating by Verlinda Holloway
"I truly loved working with Rhianna she was a great help to me with our insurance needs. Very informative about the policies and discounts to help."
We responded:
"Thank you for sharing such wonderful feedback! We’re thrilled to hear that Rhianna was able to help with your insurance needs and provide valuable insights. She’s truly dedicated to ensuring our customers feel well-informed and supported. We appreciate your trust in us and look forward to assisting you in the future!"
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Pierre Lafond

October 29, 2024

5  out of  5
rating by Pierre Lafond
"Sahil il went above and beyond to provide me a service with high quality. I was very satisfied."
We responded:
"Pierre, thanks for taking the time to share this! Really happy to hear that Sahil offered such great service. I appreciate the feedback! We are always here for you! - Austin"
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Jake

October 28, 2024

5  out of  5
rating by Jake
"Rihanna and Ben are so helpful."
We responded:
"Thank you, Jake! Rhianna and Ben are glad they could help you and appreciate your compliment! Feel free to let us know if you need anything else. "
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Melinda Simmons

October 26, 2024

5  out of  5
rating by Melinda Simmons
"I recently had the pleasure of working with Jacob for my life insurance needs, and I couldn’t be more impressed. He was incredibly friendly, making the entire process comfortable and stress-free. He took the time to explain every detail, ensuring I understood my options fully. What stood out most was his commitment to finding the best coverage for my specific needs—he went above and beyond to make sure I was getting the best possible plan. He was also very respectful of my time, making the process smooth and efficient. Highly recommend Jacob for anyone looking for a knowledgeable, caring, and dedicated life insurance professional!"
We responded:
"Thank you very much, Melinda, for sharing your terrific experience with Jacob! I'm so happy to hear how efficient his assistance was and that he respected your time! We greatly appreciate your kind feedback, and I know it means so much to Jacob. Thank you for recommending him! If you need help with anything else, please reach out, and he or another member of our team will be happy to assist you. "
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Stephen Trickett

October 25, 2024

5  out of  5
rating by Stephen Trickett
"Excellent communications and very efficient."
We responded:
"Thank you very much, Stephen! We greatly appreciate your kind words. If you need anything, just let us know!"
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Felipe Moreno

October 25, 2024

5  out of  5
rating by Felipe Moreno
"Justin was great! English is not my first language, and he was very patient with me while gathering all the info he needed."
We responded:
"Thank you so much for sharing your experience! We’re thrilled to hear that Justin’s patience and understanding made the process easier for you. Providing clear and supportive service is something we truly value, and we’re here to help anytime you need us. Welcome to the Austin Cooley State Farm family!"
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Chenara Robinson

October 25, 2024

5  out of  5
rating by Chenara Robinson
"Great experience agents. You guys deserve every last star"
We responded:
"Thank you for the opportunity to serve your insurance needs, Chenara! I appreciate the 5-star review! - Austin"
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lindsey mccarthy

October 24, 2024

5  out of  5
rating by lindsey mccarthy
"In a world where great customer service is diminishing, I cannot express enough gratitude for this agency! Everyone is always so attentive and pleasant, truly going out of their way to meet my needs. Thank you!"
We responded:
"Thank you so much for your kind words! We truly appreciate your feedback and are honored to have the opportunity to assist you. Providing attentive and personalized service is our top priority, and we’re grateful to know that it has made a difference. If there's ever anything else we can do for you, please don't hesitate to reach out."
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Ashanti Stephens

October 23, 2024

5  out of  5
rating by Ashanti Stephens
"Love their care for members! Rhianna is AMAZING"
We responded:
"Thank you very much, Ashanti! Your kind words are very much appreciated, and I'm so happy to hear Rhianna has left such a positive impression on you! I'll make sure she sees your message, and I know she'll be thrilled. If you need help with anything else, feel free to reach out! "
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Kendrick James

October 21, 2024

4  out of  5
rating by Kendrick James
"Great customer service and helped me out with my problem. Thanks for everything."
We responded:
"Kendrick, we are always here to help in any way that we can! Thank you so much for the great review!! - Austin"
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Kathy Moore

October 18, 2024

5  out of  5
rating by Kathy Moore
"I would like to retract this prior review. They were only a “good neighbor” when I was paying but not needing them for anything. Called my local State farm office today because I was not pleased with my current home insurance. Jacob Bettis was personable and took so much time to explain, offer advice and never appeared in a rush to get the call done. I was so impressed with his service and as a result converted my car and pet insurance along with the house for coverage. I know I have improved coverage at a savings! Thank you so much Jacob… like a good neighbor! Kathy Moore"
We responded:
"Kathy, it was our pleasure helping with your insurance! My team and I will always be here for you if you need any guidance or have any questions. - Austin "
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Darlene Davis

October 17, 2024

5  out of  5
rating by Darlene Davis
"Austin is a very nice person. Helps with all your concerns. Thanks for your help today!"
We responded:
"Thank you for your kind words, Darlene! I truly appreciate it and am glad I could assist you. If you ever need anything, please feel free to reach out. Your support means a lot! "
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Sindy Portillo

October 16, 2024

5  out of  5
rating by Sindy Portillo
"Ben was able to get me a way better quote than GEICO did he was also very patient and explained everything perfectly! Would definitely recommend to anyone!"
We responded:
"We appreciate your positive feedback, Sindy! I'm pleased to hear that Ben was so helpful and attentive to your needs. We're grateful for your recommendation and your support means a lot to us! "
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Tamika Britt

October 15, 2024

5  out of  5
rating by Tamika Britt
"I truly appreciated Rhianna helping me today with my questions about my renewal of car insurance. She was not only helpful, but very knowledgeable and informative about my insurance policy. She gave me a better understanding of why my car insurance increased. Thank you for being awesome and amazing with assisting me with my questions. I appreciate all your support and help."
We responded:
"Thank you for your feedback, Tamika! I’m so glad to hear that Rhianna was able to answer your questions about your car insurance renewal. She’s happy to help and make sure you feel informed. If there’s anything else we can do for you, please feel free to reach out! "
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Da Eliacin

October 15, 2024

5  out of  5
rating by Da Eliacin
"Austin Cooley is a great guy. It is very pleasant to work with him. He makes everything less complicated and he is always ready to assist you with those things that are. Thanks Austin, it's a pleasure working with you. Gerda"
We responded:
"Thank you so much, Gerda! I really appreciate your kind words. I’m glad to hear that I could help make things easier for you. It’s always a pleasure working with you, and I’m here anytime you need assistance. Thanks again for your support! "
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Heather Cory

October 14, 2024

5  out of  5
rating by Heather Cory
"Rhianna has been an absolute pleasure to work with! My keys were lost and she helped me all morning trying to figure out the best route to take. Although, road side assistant doesn’t cover key remakes, she still did everything in her power to find the right solution for me. Thank you for all you did! Because of the wonderful customer service I will continue to stay as a customer with State Farm!"
We responded:
"Thank you so much for taking the time to share your experience, Heather! We’re truly grateful for your kind words about Rhianna. She genuinely cares about our Good Neighbors and always strives to help however she can. We appreciate your loyalty to State Farm and look forward to continuing to serve you! "
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soneni dube

October 12, 2024

5  out of  5
rating by soneni dube
"Rhianna Garrison is always helpful when I reach out. Responds in a timely manner and very professional. I feel at ease dealing with State Farm because of her exceptional customer service that she has offered me. Thank you Rhianna!! We just love State Farm!!"
We responded:
"Rhianna greatly appreciates your shout-out and is glad she was able to help you with your insurance needs. She's here if you need any further assistance. Thank you for choosing our office! "
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jasmine dillon

October 12, 2024

5  out of  5
rating by jasmine dillon
"So unfortunately i was in my very first accident but it was the my fault. However i called my insurance because the other party insurance was giving me push back. I called my State Farm agent’s office and Rhianna answered the phone. She went above and beyond. She offered to call the other insurance company and stayed on the phone with me. Thankfully she did because the call became staticky. However Rhianna could hear the caller and myself. So whatever i couldn’t hear she would text me to relay the message. Then my called dropped and i was freaking out. But Rhianna ensured me that she would stay on the phone to finish up and then she text me the claim number and all the other info. Rhianna was truly beyond amazing during this stressful time for me. She made me feel as if i had someone that truly cared and ensured me everything was going to get handled. Huge shoutout to Rhianna!! Thank you again for all your help!!"
We responded:
"Thank you for sharing your experience, Jasmine! I’m so sorry to hear about your accident, but I’m glad to know that Rhianna was there to support you through such a stressful situation. It’s fantastic to hear how she handled everything with care and attention."
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Nejuanne Albert

October 10, 2024

5  out of  5
rating by Nejuanne Albert
"Jake was a great help in finding me the best rate"
We responded:
"This is awesome to hear, Nejuanne! Thank you for sharing your experience! I'll pass along your appreciation to Jake for you. If you need help with anything else, please let us know. "
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Ansley Town Center

October 8, 2024

5  out of  5
rating by Ansley Town Center
"Rhianna Garrison needs a raise! I have never worked with someone who had such amazing customer service and sense of urgency! Our area of Augusta and Evans was hit very hard by Hurricane Helene and many people are misplaced and having to move into apartments. She has been fantastic with getting them coverage within hours of their approval!"
We responded:
"Thank you so much for your feedback, Ansley! I completely agree that Rhianna's outstanding service should be acknowledged, especially during such a challenging time in. The impact of Hurricane Helene has been significant, and I’m proud of how she has stepped up to assist those in need. We’re committed to supporting our Good Neighbors as they navigate this difficult situation, and I’ll make sure Rhianna knows how much her efforts are appreciated. Thank you for your kind words! "
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Jim Poythress

October 3, 2024

5  out of  5
rating by Jim Poythress
"Rhianna went out of her way to assist."
We responded:
"Thank you for sharing your feedback! We're thrilled to hear that Rhianna went out of her way to assist you. We're proud to have her on our team and always strive to provide the best service possible. If you need anything else, feel free to reach out!"
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Masi Fears

September 30, 2024

5  out of  5
rating by Masi Fears
"Thanks for Justin the fastest transfer I've ever experience. TY"
We responded:
"We appreciate your positive review, Masi! Justin and the rest of our team are happy to help! If you need anything else, just let us know. "
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Bruce Bonick

September 26, 2024

5  out of  5
rating by Bruce Bonick
"I was lucky enough to get in touch with Rhianna Garrison at the Austin Cooley - State Farm Insurance agency when I had a few questions regarding my policies. She was knowledgeable, friendly, and clearly answered my questions. A very pleasant experience."
We responded:
"Thank you for your wonderful feedback, Bruce! It's good to know Rhianna was able to assist you effectively. She appreciates your kind words! If you have any more inquiries or need further assistance, please feel free to reach out. We're happy to help! "
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AliLucilfer

September 25, 2024

5  out of  5
rating by AliLucilfer
"Ben was amazing! I have been super stressed over finding a good rate for car insurance on a new car I’m buying. I’m 19 years old and you all know how expensive it can be. He helped me set everything up and even bundled my auto insurance with life insurance."
We responded:
"Thank you for your wonderful review, Austin! I'm glad Ben was able to help you navigate your auto insurance. It’s also fantastic that you’re getting life insurance at such a young age—it’s a smart move that will really benefit you in the long run! Enjoy your new car, and if you have any questions or need further assistance, feel free to reach out! "