State Farm® Insurance Agent Austin Cooley

"I would very scare in changing auto insurance and I shared my thoughts with Shelby at State Farm and she serve with excellence. I felt like I was talking to a friend she was the best and helped me understand what I was receiving for my coverage. Thank you Shelby a great shout out to you."

"After avoiding several call from State Farm I finally picked up and my experience was amazing. My Agent Shelby E. was warm, patient, and set me up with an insurance plan that will meet my needs perfectly. Thanks so much Shelby. I now feel safe, with my new auto insurance policy!!!"

"To say State Farm in my trusted and friendly and wonderful advisor, Justin was amazing. thank you, Justin for everything step-by-step help"

"Just wanted to take a moment to thank you for all your help in getting my family set up with State Farm. You went above and beyond to find us a reasonable price while also making sure we received great perks that truly fit our needs. Your knowledge, patience, and willingness to walk us through every option made the entire process smooth and stress-free. It’s clear that you genuinely care about your clients, and that made a huge difference for our family. We truly appreciate your support and outstanding customer service. Thank you again for everything you’ve done for us!"

"Jacob did a fantastic job. Jacob gave excellent customer service, the sign up went smooth and quick. My plan is. Exactly what I needed at a rate I can easily afford. I highly recommend State Farm Insurance from this location. Thank you Jacob for all your help. I look forward to doing business with you."

"It's kind of weird whenever someone is so persistent in trying to help you out and you don't know them but that's exactly what happened. It's really awesome so yeah thanks Jake from State farm"

"My current policy was up for renewal and I hastily paid for it but something still nagged at me that I should be getting a LOWER quote! The algorithm read my thoughts sent me a query and I sleepily filled it out only to have millions of quote emails upon waking. Only they werent quotes. They were emails asking for the same information AGAIN. Only Brad's email contained an actual quote! An unbelievably low rate at that. I emailed him back and he promptly replied. We set a call for MLK holiday - yes the man worked on everyone's OFF day, so that I could get more information and possibly price match with my current policy. My current insurance company DID not work the holiday BTW which cost me a couple of days still in thr more expensive policy but im so glad that Brad at State Farm was not only working, he was diligent, polite, resourceful and more then effective! I only hope to save more money in the future with the agency!"

"Hello, Mr. Brad Brevet. He is an awesome Agent; he was very professional and kind. He knew his job thoroughly and performed it with patience and much respect giving to me. I will recommend to my family and friends that State Farm is a great company to ensure great prices in any insurance that you're seeking from State Farm. Kind regards, Katrice Cain"

"Justin provided the best customer service I have ever had with an insurance company. He took the time to genuinely make sure everything was perfect before we finished. I definitely felt like I wasn’t just another customer or policy for him. I will be recommending him to EVERYONE who is shopping for insurance."

"Today my first time talking with Austin great guy was very Patient with answer all my questions and gave me a great policy 👍 thank you man"

"Justin Velez was really good. He got me a great quote and was very personable on the phone. He also found discounts I never thought existed. I highly recommend this office!"

"Ben was Professional, courteous, and kind. Very informative and helped me pick the plan that was right for me. Ben’s exemplary customer service made it an easy choice and a smooth transaction. I do recommend this agent."

"We had a really wonderful experience with Brad Brevet. We switched our auto & homeowners policy to them. Brad was very patient and thorough in reviewing everything with us and also did a great job with follow through!"

"Shelby was definitely a delightful experience. She knows what she’s doing. She’s on point and she cared. Thank you for having her as a State Farm agent. Now she’s mine. I’m proud to be a part of her and you. Thank you."

"It was a pleasure working with Justin! He was very kind and professional and funny too! Highly recommend his services"

"I have been a client of the Austin Cooley agency since 2023. Still, following a recent total-loss accident, I can no longer recommend their services due to professional negligence and a severe lack of communication. The Issue: Documented Negligence In January 2024, I contacted the office to transfer my policy to a new vehicle with a lien and specifically requested the addition of collision coverage. I worked with an employee named Tahd, who processed the request and provided me with documentation showing full coverage. I then presented this documentation to the dealership to finalize my car loan. However, when my car was totaled in an accident in November 2025, the State Farm claims line informed me that I had no collision coverage on file. Despite the agency having issued me proof of insurance a year prior, the actual policy had never been updated in the system. Lack of Support When I reached out for help, the initial response from Austin’s office was that I was essentially "out of luck." It took significant pressure from my State Farm claims handler for the agency to finally admit to an "agency error." Austin later informed me that this was not the first time this specific employee had made an error of this nature. The Impact * Financial Stress: Because the other driver denied fault, I spent 2.5 weeks without a rental car while the agency delayed taking responsibility for their mistake. * Avoidance: During the resolution process, I felt the office was screening my calls. I was consistently passed off to other employees, and I only spoke to Austin once or twice. While the agency did eventually admit fault and retroactively applied the coverage, the initial dismissal of my situation and the lack of proactive support were unacceptable. If you want to ensure your "proof of insurance" is actually valid when you need it, I would suggest finding a different agent."

"Good working with Justin. I would recommend to my friends and I have shared referal link to one of my friend to be part of this agency. Thank you state farm for your wonderful service."

"Love this company!! I am so thankful for all their hard work. This is the best price I have ever hard!"

"From the first contact after my online inquiry, Brad was incredibly helpful. His responses were quick and he answered all of my questions professionally and thoroughly. He made sure to prioritize my needs and concerns and I appreciated his attention to detail. Shopping for insurance is never a fun job, but I am grateful that Brad made it seamless and simple. I would definitely recommend him and the agency."

"Rhianna Garrison answered all my question and in a timely manner"

"Very helpful I appreciate Mr Justin I'm also happy I answered the phone"

"Great customer service and personable. Provided great insight and information about receiving the best quote."

"Brad was a great help and made the process super simple on my end. Great service!"

"Rhianna is awesome"

"Rhianna was awesome! I was very impressed with her performance and kindness."